Return & Refund Policy

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

•Returns
We accept returns within 7 days of delivery.

To be eligible for a return:
Item must be unused
Item must be in its original packaging
Item must be in the same condition you received it
To start a return, please email:
📧 packandgokids@gmail.com
Include your order number and reason for return.

•Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
Used items
Items not in original condition
Final sale or discounted items (if applicable)

•Refunds
Once we receive and inspect your return, we will notify you of the approval status.

If approved:
Refunds will be issued to your original payment method

Please allow 5–10 business days for processing depending on your bank
Shipping costs are non-refundable.

•Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 5 days of delivery with:
Your order number
Photos of the item
Photos of the packaging
We will review and provide a replacement or refund if approved.

•Exchanges
At this time, we do not offer direct exchanges.
If you need a different color, please return your item (if eligible) and place a new order.

•Cancellations
Orders may be canceled within 12 hours of purchase.
After processing begins, orders cannot be canceled.

•Questions?
We’re here to help.
📧 packandgokids@gmail.com
Thank you for supporting Pack & Go Kids.